End User License Agreement

End User License Agreement

Deep Sentinel End User License Agreement
Effective Date: November 1, 2024

By using the software (“Product Software”) that is embedded on any Deep Sentinel products (“Product”), you agree to the terms of this End User License Agreement (“EULA”) between you and Deep Sentinel, Inc. (“Deep Sentinel” or “we”). IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA, YOU MAY NOT USE THE PRODUCT SOFTWARE. YOU MAY BE ELIGIBLE FOR A REFUND PER THE TERMS OF THE PRODUCT WARRANTY, AS APPLICABLE.. Your use of (a) the website located at deepsentinel.com and deepsentinel.com sub-domains (collectively, the “Site”), (b) services through the Site (and any updates thereto) (“Site Services”), (c) certain software that may be downloaded to your mobile device (and any updates thereto) (“Mobile Software”), and (d) all Deep Sentinel Services as defined in the Terms of Service (“Deep Sentinel Services”) whether on Deep Sentinel Products or Products manufactured by other parties is governed by the Terms of Service. Your purchase of the Product (excluding the Product Software) is governed by the Deep Sentinel limited warranty, the terms of which are provided with the Product. This EULA does not govern your use of the Site, Site Services, or Mobile Software, or your purchase of the Product (excluding the Product Software). You understand and agree that this EULA is in addition to, and does not replace, the terms of the Terms of Service. In the event of a conflict between the terms of this Terms of Service and this EULA, the specific terms that are most protective of Deep Sentinel’s rights shall control.

This EULA governs your access and use of the Product Software. To access the Product Software, you must create an Account as set forth in the Terms of Service. Any personally identifiable information you provide through the Product Software will be governed by the Privacy Policy. The Product Software may not be used and will not work without functioning Deep Sentinel Products (i.e. cameras, hub, sensors) and a Smart Home Surveillance Services Agreement in good standing. This EULA gives you specific legal rights, and you may also have other legal rights in addition, which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under this EULA will not apply to the extent prohibited by applicable law. Some jurisdictions do not allow the exclusion of implied warranties or the exclusion or limitation of incidental or consequential damages or other rights, so those provisions of this EULA may not apply to you.

THIS IS A LEGAL AGREEMENT. BY ACCESSING AND USING THE PRODUCT SOFTWARE, YOU ARE ACCEPTING AND AGREEING TO THIS EULA ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT IN CONNECTION WITH SUCH ACCESS AND USE. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ACCEPT AND AGREE TO THIS EULA ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT. YOU REPRESENT THAT YOU ARE OF SUFFICIENT LEGAL AGE IN YOUR JURISDICTION OR RESIDENCE TO USE OR ACCESS THE PRODUCT SOFTWARE AND TO ENTER INTO THIS EULA. IF YOU DO NOT AGREE WITH ANY OF THE PROVISIONS OF THESE TERMS, YOU SHOULD CEASE ACCESSING OR USING THE PRODUCT SOFTWARE.

AS DESCRIBED FURTHER HEREIN, YOU ARE CONSENTING TO AUTOMATIC SOFTWARE UPDATES OF THE PRODUCT SOFTWARE IF AND WHEN THEY MAY OCCUR. IF YOU DO NOT AGREE, YOU SHOULD NOT USE THE PRODUCT SOFTWARE.

AS DESCRIBED FURTHER HEREIN, SECTION 9 DESCRIBES IMPORTANT LIMITATIONS OF THE PRODUCT SOFTWARE AND RELATED SERVICES, ESPECIALLY IN CONNECTION WITH LIFE SAFETY AND CRITICAL USES. PLEASE READ THESE DISCLOSURES CAREFULLY, AS YOUR ONGOING USE OF THE SOFTWARE MANIFESTS YOUR ACKNOWLEDGEMENT AND ACCEPTANCE OF THESE TERMS.

License.
Subject to the terms of this EULA, Deep Sentinel grants to you a limited and nonexclusive license (without the right to sublicense) to execute one (1) copy of the Product Software, in executable object code form only, solely on the Product that you own or control and solely for use in conjunction with the Product and Deep Sentinel Services .
Restrictions.
You agree not to, and you will not permit others to, (a) license, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the Product Software, (b) make the Product Software available to any third party, (c) use the Products other than in relation to properties you own, lease or otherwise oversee , (d) copy or use the Product Software for any purpose other than as specifically permitted herein, (c) use any portion of the Product Software on any device or computer other than the Product that you own or control, (d) remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels in the Product Software, or (e) adapt, alter, modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Product Software (except to the extent applicable laws specifically prohibit such restriction for interoperability purposes, in which case you agree to first contact Deep Sentinel and provide Deep Sentinel an opportunity to create such changes as are needed for interoperability purposes). You may not release the results of any performance or functional evaluation of any of the Product Software to any third party without prior written approval of Deep Sentinel for each such release. Deep Sentinel strictly prohibits any use of the Product Software for purposes competitive to Deep Sentinel or for the benefit of another platform, marketplace, vendor or any third party. You have and will obtain no rights to the Product Software except for the limited rights to use the Product Software expressly as granted by this EULA. Any attempt by you to transfer any of the rights, duties or obligations hereunder, except as expressly provided for in this EULA, is void. Deep Sentinel reserves all rights not expressly granted under this EULA.

You also agree to adhere to the following:

You will use the Products and Services only for appropriate, legal purposes, and in compliance with all applicable federal, state and local laws and regulations;
You will not use the Products or Services to engage in activity that is illegal or deemed dangerous, harmful or otherwise inappropriate by Deep Sentinel in its sole discretion;
You will not use the Products or Services in a manner that may cause emotional or physical harm to anyone, or to “stalk” or otherwise harass another person;
You will not use the Products or Services to seek information about or harm minors in any way;
You will not resell any of the information you obtain from the Products or Services without our prior written consent
You must not impersonate any person, including, but not limited to, other Users or our employees.

3. Automatic Software Updates.
Deep Sentinel may from time to time develop patches, bug fixes, updates, upgrades and other modifications to improve or manage the performance of the Product Software and related services (“Updates”). These may be automatically installed without providing any additional notice or receiving any additional consent. You consent to automatic Updates. If you do not want such Updates, your remedy is to stop using the Product. If you do not cease using the Product, you will receive Updates automatically. You acknowledge that you may be required to install Updates to use the Product and the Product Software and you agree to promptly install any Updates Deep Sentinel provides. Your continued use of the Product is your agreement to this EULA.

4. Ownership.
The Product Software and Products and all worldwide copyrights, trade secrets, and other intellectual property rights therein are the exclusive property of Deep Sentinel and its licensors. Deep Sentinel and its licensors reserve all rights in and to the Product Software not expressly granted to you in this EULA. The Product Software (and all copies thereof) is licensed to you, not sold, under this EULA. There are no implied licenses in this EULA. All suggestions or feedback provided by you to Deep Sentinel with respect to the Product Software shall be Deep Sentinel’s property. Deep Sentinel may use, copy, modify, publish, or redistribute the submission and its contents for any purpose and in any way without any compensation to you. You also agree that Deep Sentinel does not waive any rights to use similar or related ideas previously known to Deep Sentinel, developed by its employees, or obtained from other sources.

5.Open Source.
Certain items of software included with the Product Software are subject to “open source” or “free software” licenses (“Open Source Software”). Some of the Open Source Software is owned by third parties. The Open Source Software is not subject to the terms and conditions of this EULA. Instead, each item of Open Source Software is licensed under the terms of the end user license that accompanies such Open Source Software. Nothing in this EULA limits your rights under, or grants you rights that supersede, the terms and conditions of any applicable end user license for the Open Source Software. If required by any license for particular Open Source Software, Deep Sentinel makes such Open Source Software, and Deep Sentinel’ modifications to that Open Source Software, available by written request to Deep Sentinel at the email or mailing address listed below.

6. Term and Termination.
This EULA and the license granted hereunder are effective on the date you first use the Product Software or Product, whichever comes first, and shall continue for as long as you own the Product, unless this EULA is terminated under this section or access to the Services is terminated due to lack of payment or as otherwise set forth herein and in the Terms of Service. Deep Sentinel may terminate your access to the Product Services and, effectively, this EULA at any time if you fail to comply with any term(s) hereof. You may terminate this EULA effective immediately upon written notice to Deep Sentinel. Upon termination of this EULA, the license granted hereunder will terminate and you must stop all use of the Product Software, but the terms of Sections 2, 4, and 7 through 18 (inclusive) will remain in effect, after any such termination.

7. Warranty Disclaimer.
NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DEEP SENTINEL PROVIDES THE PRODUCT SOFTWARE “AS-IS” AND DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. DEEP SENTINEL DOES NOT GUARANTEE ANY SPECIFIC RESULTS FROM THE USE OF THE PRODUCT SOFTWARE. DEEP SENTINEL MAKES NO WARRANTY THAT THE PRODUCT SOFTWARE WILL BE UNINTERRUPTED, FREE OF VIRUSES OR OTHER HARMFUL CODE, TIMELY, SECURE, OR ERROR-FREE. YOU ARE RESPONSIBLE FOR ANY AND ALL ACTS OR OMISSIONS TAKEN OR MADE IN RELIANCE ON THE PRODUCTS, PRODUCT SOFTWARE OR THE INFORMATION CONTAINED THEREIN, INCLUDING INACCURATE OR INCOMPLETE INFORMATION.

YOU USE ALL PRODUCT INFORMATION (AS DEFINED BELOW), THE PRODUCT SOFTWARE, AND THE PRODUCT AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR (AND DEEP SENTINEL DISCLAIMS) ANY AND ALL LOSS, LIABILITY, OR DAMAGES RESULTING FROM YOUR USE OF THE PRODUCT INFORMATION, PRODUCT SOFTWARE, OR PRODUCT.

YOU AGREE THAT DEEP SENTINEL HAS MADE NO AGREEMENTS, REPRESENTATIONS OR WARRANTIES OTHER THAN THOSE EXPRESSLY SET FORTH IN THIS EULA.

8. Limitation of Liability
Nothing in this EULA and in particular within this “Limitation of Liability” clause shall attempt to exclude liability that cannot be excluded under applicable law.

IF YOU ARE DISSATISFIED WITH THE PRODUCTS OR PRODUCT SOFTWARE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE PRODUCTS OR PRODUCT SOFTWARE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, IN NO EVENT WILL (A) DEEP SENTINEL BE LIABLE FOR ANY CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR INCIDENTAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA, ARISING FROM OR RELATING TO THE PRODUCTS OR PRODUCT SOFTWARE, EVEN IF DEEP SENTINEL KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, AND (B) DEEP SENTINEL’S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THE PRODUCTS AND PRODUCT SOFTWARE, WHETHER IN CONTRACT OR TORT OR OTHERWISE, EXCEED THE FEES ACTUALLY PAID BY YOU TO DEEP SENTINEL OR DEEP SENTINEL’S AUTHORIZED RESELLER FOR THE PRODUCT AT ISSUE IN THE PRIOR 12 MONTHS (IF ANY). THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. DEEP SENTINEL DISCLAIMS ALL LIABILITY OF ANY KIND OF DEEP SENTINEL’S LICENSORS AND SUPPLIERS.

9. Limitations of Product Software
You understand, acknowledge and agree that the Products and Product Software are detection and notification products. The Products and Product software do not react to or eliminate occurrences of events such as, by way of example, property crimes, fires, floods, and medical issues, and are absolutely not certified for emergency response. YOU UNDERSTAND THAT THE PRODUCTS AND PRODUCT SOFTWARE ARE NOT A THIRD-PARTY MONITORED EMERGENCY NOTIFICATION SYSTEM — DEEP SENTINEL DOES NOT MONITOR EMERGENCY NOTIFICATIONS AND WILL NOT DISPATCH EMERGENCY AUTHORITIES TO YOUR PROPERTY, OTHER THAN AS DEFINED IN THE DEEP SENTINEL SERVICES AND TERMS OF SERVICE. In addition, the Deep Sentinel Customer Care and Support contacts cannot be considered a lifesaving solution for people at risk in the Protected Property, and they are no substitute for emergency services. All life threatening and emergency events should be directed to the appropriate emergency response services. Deep Sentinel cannot and does not provide specific information on what to do in an emergency situation in your Protected Property or elsewhere and is not liable for any actions or inactions taken as a result of the guidance provided. It is your responsibility to educate yourself on how to respond to an emergency and to respond according to the specifics of your situation.

10. Indemnification
You will indemnify, defend and hold harmless Deep Sentinel, and its directors, officers, employees, agents and representatives from and against any and all losses, damages, demands, claims, costs, penalties, injuries, interest, or expenses (including without limitation reasonable attorney fees and costs) (“Losses”) howsoever caused, arising out of or relating to (i) your misuse of the Products or Product Services or any portion thereof; (ii) your breach or alleged breach of this EULA; (iii) your modification of the Products or Product Services or any information contained therein, integration, alteration or the combination of all or part of the Services with any other software, program, product or device that is not expressly permitted under this EULA; (iv) your violation of federal, state or local laws, rules or regulations; or (v) the actions of any person gaining access to the Products or Product Services through your Account.

11. Confidentiality.
“Confidential Information” shall mean the Product Software and all other information disclosed to you that Deep Sentinel characterizes as confidential at the time of its disclosure either in writing or orally, except for information which you can demonstrate: (a) is previously rightfully known to you without restriction on disclosure; (b) is or becomes, from no act or failure to act on your part, generally known in the relevant industry or public domain; (c) is disclosed to you by a third party as a matter of right and without restriction on disclosure; or (d) is independently developed by you without access to the Confidential Information. You shall use your best efforts to preserve and protect the confidentiality of the Confidential Information at all times, both during the term hereof and for a period of at least 3 years after termination of this EULA, provided, however, that any source code you receive shall be held in confidence in perpetuity. You shall not disclose, disseminate or otherwise publish or communicate Confidential Information to any person, firm, corporation or other third party without the prior written consent of Deep Sentinel. You shall not use any Confidential Information other than in the course of the activities permitted hereunder. You shall notify Deep Sentinel in writing immediately upon discovery of any unauthorized use or disclosure of Confidential Information or any other breach of this EULA, and will cooperate with Deep Sentinel in every reasonable way to regain possession of Confidential Information and prevent any further unauthorized use. If you are legally compelled to disclose any of the Confidential Information, then, prior to such disclosure, you will (i) immediately notify Deep Sentinel prior to such disclosure to allow Deep Sentinel an opportunity to contest the disclosure, (ii) assert the privileged and confidential nature of the Confidential Information, and (iii) cooperate fully with Deep Sentinel in protecting against any such disclosure and/or obtaining a protective order narrowing the scope of such disclosure and/or use of the Confidential Information. In the event such protection is not obtained, you shall disclose the Confidential Information only to the extent necessary to comply with the applicable legal requirements.

11. For U.S. Government End Users.
The Product Software is a “commercial item,” as that term is defined at 48 C.F.R. 2.101 (OCT 1995), and more specifically is “commercial computer software” and “commercial computer software documentation,” as such terms are used in 48 C.F.R. 12.212 (SEPT 1995). Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4 (JUNE 1995), the Product Software is provided to U.S. Government End Users only as a commercial end item and with only those rights as are granted to all other customers pursuant to the terms and conditions herein.

12. Export Compliance.
The Product Software and related technology are subject to U.S. export control laws and may be subject to export or import regulations in other countries. You agree to strictly comply with all such laws and regulations and acknowledge that you have the responsibility to obtain authorization to export, re-export, or import the Product Software and related technology, as may be required. You will indemnify and hold Deep Sentinel harmless from any and all claims, losses, liabilities, damages, fines, penalties, costs and expenses (including attorney’s fees) arising from or relating to any breach by you of your obligations under this section.1

13. Governing Law; Venue.
You agree that this EULA, and any claim, dispute, action, cause of action, issue, or request for relief relating to this EULA, will be governed by the laws of California, without giving effect to any conflicts of laws principles that require the application of the laws of a different jurisdiction. Any action or proceeding relating to this EULA must be brought in a federal or state court located in Santa Clara County, California and each party irrevocably submits to the jurisdiction and venue of any such court in any such claim or dispute, except that Deep Sentinel may seek injunctive relief in any court having jurisdiction to protect its intellectual property or Confidential Information. The prevailing party in any dispute under this EULA shall be entitled to recover all costs actually incurred in connection therewith, including, without limitation, reasonable attorneys’ fees.

14. Assignment.
Neither the rights nor the obligations arising under this EULA are assignable by you, and any such attempted assignment shall be void and without effect.

15. Notices.
Any notice to you may be provided by email to the address that you registered with Deep Sentinel.

Notices to Deep Sentinel or questions regarding this EULA may be directed to Deep Sentinel at [email protected] or by mail at:

Deep Sentinel Corp
ATTN: Customer Care
1249 Quarry Ln. Ste 147
Pleasanton, CA 94566.

16.Severability.
If any provision of this EULA is unenforceable, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

17. Waiver.
All waivers by Deep Sentinel will be effective only if in writing. Any waiver or failure by Deep Sentinel to enforce any provision of this EULA on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.1

18. General.
The Product Software is deemed irrevocably accepted upon your use of the Product Software or Product. Deep Sentinel will have no responsibility to provide maintenance or support services with respect to the Product Software. The parties are independent contractors.

You acknowledge that the Product Software contains valuable trade secrets and proprietary information of Deep Sentinel, that any actual or threatened breach of Section 2 (Restrictions) of this EULA will constitute immediate, irreparable harm to Deep Sentinel for which monetary damages would be an inadequate remedy, and that injunctive relief is an appropriate remedy for such breach.

The headings of Sections of this EULA are for convenience and are not to be used in interpreting this EULA.

We may modify this EULA, including by deleting, modifying or adding provisions to the Terms of Service, by posting an amended version. The amended version will be effective at the time we post it, unless otherwise noted. If such modifications constitute a material change to the EULA, we will provide you with reasonable prior notice before the modifications become effective as to you; provided, however, the modified EULA may take effect immediately in exigent circumstances, including where required to comply with applicable law, regulation or to avoid or mitigate any material risk, loss or damage. If you do not accept any such modification, you must cancel your Deep Sentinel account and stop using the Services. If you provide electronic acceptance of the modifications or continue to use the Services after any modification takes effect, you will be deemed to have consented to the revised Agreement.

Alternatively, and notwithstanding the foregoing, we may (but have no obligation to) provide in any such notice of any modification to the EULA that such modification will take effect only upon affirmative acceptance thereof by email, the Services or another means of communicating such consent as described in such notice. In that event, we may terminate your access to the Product Software and any further right to use any Services upon notice if you do not timely accept the proposed modification in accordance with the method described in the notice.

Disclaimer

It may be an offense in your jurisdiction to record other individuals without their prior written consent. Federal or local law governs the use of some types of software; it is your responsibility to follow such laws. Your hereby agree to check all state, federal and local laws before installing the Products and using the Services. We absolutely do not condone the use of the Products or Services for illegal purposes. By using the Products and/or Services, you are representing and warranting that you will do so in a lawful manner only.