Limited Warranty
LIMITED WARRANTY
Last Updated: November 1, 2024
THIS LIMITED WARRANTY CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE
Deep Sentinel Corp. (“Deep Sentinel”), warrants to the owner of the enclosed product that it will provide the following Limited Warranty for the Deep Sentinel hardware product contained in this box (“Product”) for a period of one (1) year from the date of delivery following the original retail purchase (the “Warranty Period”). If the Product is not free from material defects in materials and workmanship during the Warranty Period, Deep Sentinel will, at its sole discretion, either (a) repair or replace any defective Product or component; or (b) accept the return of the Product and refund the money actually paid by the original purchaser for the Product. Repair or replacement may be made with a new or refurbished product or components, at Deep Sentinel’s sole discretion. If the Product or a component incorporated within it is no longer available, Deep Sentinel may, at Deep Sentinel’s sole discretion, replace the Product with a similar product of similar function. This is your sole and exclusive remedy for breach of this Limited Warranty. Any Product that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Limited Warranty for the longer of (a) ninety (90) days from the date of delivery of the repaired Product or replacement Product, or (b) the remaining Warranty Period. This Limited Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer.
TOTAL SATISFACTION RETURN POLICY
If you are the original purchaser of the Product and you are not satisfied with this Product for any reason, you may notify Deep Sentinel and return the Product in its original condition within thirty (30) days of the order fulfillment date (the “Refund Period”) and receive a full refund as set forth in the Return Policy.
WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER THIS LIMITED WARRANTY
Before making a claim under this Limited Warranty, the owner of the Product must (a) notify Deep Sentinel of the intention to make a claim via https://support.deepsentinel.com or phone 1-833-983-6006 during the Warranty Period and provide a description of the alleged failure, and (b) comply with Deep Sentinel’s return shipping instructions. Deep Sentinel will have no warranty obligations with respect to a returned Product if it determines, in its reasonable discretion after examination of the returned Product, that the Product is an Ineligible Product (defined below). Deep Sentinel will bear all costs of return shipping to owner and will reimburse any shipping costs incurred by the owner, except with respect to any Ineligible Product, for which owner will bear all shipping costs.
WHAT THIS LIMITED WARRANTY DOES NOT COVER
This Limited Warranty does not cover the following (collectively “Ineligible Products”): Products marked as “sample” or “Not for Sale”, or sold “AS IS”; or Products that have been subject to: (a) modifications, alterations, tampering, or improper maintenance or repairs; (b) handling, storage, installation, testing, or use not in accordance with any documentation or instructions provided by Deep Sentinel; (c) damage caused by accidents (including being dropped from a height of over six feet), negligence, mishandling, abuse or misuse of the Product; (d) breakdowns, fluctuations, or interruptions in electric power or the telecommunications network; or (e) Acts of God, including but not limited to lightning, flood, tornado, earthquake, or hurricane. This Limited Warranty does not cover consumable parts, including batteries, unless damage is due to defects in materials or workmanship of the Product, or software (even if packaged or sold with the product). Deep Sentinel recommends that you use only authorized service providers for maintenance or repair. Unauthorized use of the Product or software can impair the Product’s performance and may invalidate this Limited Warranty.
DISCLAIMER OF WARRANTIES
EXCEPT AS STATED ABOVE IN THIS LIMITED WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DEEP SENTINEL DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES AND CONDITIONS WITH RESPECT TO THE PRODUCT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, DEEP SENTINEL DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT THE USE OF ITS PRODUCT WILL BE FREE FROM INTERRUPTION, ERROR, LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND DEEP SENTINEL DISCLAIMS ANY LIABILITY RELATING THERETO. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DEEP SENTINEL ALSO LIMITS THE DURATION OF ANY APPLICABLE IMPLIED WARRANTIES OR CONDITIONS TO THE DURATION OF THIS LIMITED WARRANTY.
IF YOU ARE DISSATISFIED WITH THE PRODUCT AFTER THE EXPIRATION OF THE REFUND PERIOD, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE ITS USE.
LIMITATION OF DAMAGES
IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, IN NO EVENT WILL DEEP SENTINEL BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR SPECIAL DAMAGES, INCLUDING ANY DAMAGES FOR PROPERTY DAMAGE, LOST DATA OR LOST PROFITS, ARISING FROM OR RELATING TO THIS LIMITED WARRANTY OR THE PRODUCT, INCLUDING THE SOFTWARE WITHIN, AND DEEP SENTINEL’S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS LIMITED WARRANTY OR THE PRODUCT WILL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THE PRODUCT BY THE ORIGINAL PURCHASER.
LIMITATION OF LIABILITY
DEEP SENTINEL PROVIDES: (1) SERVICES ACCESSIBLE THROUGH THE INTERNET (“WEB APPS”), (2) SOFTWARE THAT MAY BE DOWNLOADED TO YOUR SMARTPHONE OR TABLET TO ACCESS SERVICES (“MOBILE APPS”), AND (3) SUBSCRIPTION SERVICES, INCLUDING SERVICES THAT CAN BE ACCESSED USING THE WEB APPS AND MOBILE APPS (“SUBSCRIPTION SERVICES”), (COLLECTIVELY, THE “SERVICES”) ALL FOR USE IN CONJUNCTION WITH THE PRODUCT. THE SERVICES THAT MAY BE USED IN CONJUNCTION WITH YOUR PRODUCT MAY CHANGE FROM TIME TO TIME. DEEP SENTINEL MAY PROVIDE YOU WITH INFORMATION (“PRODUCT INFORMATION”) REGARDING YOUR PRODUCTS OR THE SERVICES YOU USE IN CONNECTION WITH YOUR PRODUCTS (“PRODUCT PERIPHERALS”). WITHOUT LIMITING THE GENERALITY OF THE DISCLAIMERS ABOVE, ALL PRODUCT INFORMATION IS PROVIDED FOR YOUR CONVENIENCE, “AS IS”, AND “AS AVAILABLE”. DEEP SENTINEL DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT PRODUCT INFORMATION WILL BE AVAILABLE, ACCURATE, OR RELIABLE OR THAT PRODUCT INFORMATION OR USE OF THE SERVICES OR PRODUCT WILL PROVIDE SAFETY OR SECURITY IN YOUR HOME. YOU USE ALL PRODUCT INFORMATION, SERVICES, AND PRODUCTS AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR (AND DEEP SENTINEL DISCLAIMS) ANY AND ALL LOSS, LIABILITY, OR DAMAGES, INCLUDING TO YOUR WIRING, FIXTURES, ELECTRICITY, HOME, PRODUCT, COMPUTER, MOBILE DEVICE, AND ALL OTHER STRUCTURE, ITEMS AND PETS IN, ON, AND AROUND YOUR HOME, RESULTING FROM YOUR USE OF THE PRODUCT INFORMATION, SERVICES, OR PRODUCT. PRODUCT INFORMATION PROVIDED BY THE SERVICES IS NOT INTENDED AS A SUBSTITUTE FOR DIRECT MEANS OF OBTAINING THE INFORMATION. FOR EXAMPLE, A NOTIFICATION PROVIDED THROUGH THE SERVICE IS NOT INTENDED AS A SUBSTITUTE FOR AUDIBLE AND VISIBLE INDICATIONS IN THE HOME AND ON THE PRODUCT, NOR FOR A THIRD PARTY MONITORING SERVICE.
YOUR RIGHTS AND THIS LIMITED WARRANTY
This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by state, province, or jurisdiction. Likewise, some of the limitations in this Limited Warranty may not apply in certain states. The terms of this Limited Warranty will apply to the extent permitted by applicable law. For a full description of your legal rights you should refer to the laws applicable in your jurisdiction and you may wish to contact a relevant consumer advisory service.